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How We Handle Your Data and Account

This page sets out what we do with your information, how we store it, and what rights you have over your account data at captain77.

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captain77 How We Handle Your Data and Account
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We treat your personal information like it matters — because it does. Below are the specific practices captain77 follows to keep your data handled correctly and your account locked to you alone.

Encryption in Transit

Every page load and every transaction between your phone and our servers runs through TLS encryption. Whether you are depositing via GoPay in Yogyakarta or checking your balance on the bus, the connection stays encrypted end to end.

Cookie Scope

We use session cookies to keep you logged in and analytics cookies to track page performance. No advertising cookies are sold to outside parties. Clear them any time through your browser — your wallet and history stay intact on our side.

Data Retention Policy

Active accounts retain full transaction logs. If you close your account, we keep only what local law requires for compliance, then purge the rest. You can request a summary of stored records through live chat or the account settings panel.

Identity Verification

Withdrawal requests trigger a verification step tied to your registered e-wallet — DANA, OVO, or GoPay. This confirms funds go to the rightful owner. The check typically involves matching the name on your payment app with your account profile.

Access and Correction Rights

You can request a full export of the personal data we hold, or ask us to correct errors in your profile. Submit either request through the account settings panel or via email. We acknowledge receipt and act within one working day in most cases.

Policy Change Notifications

When any legal term on this page changes, we send a notice to your registered email before the update goes live. You get a clear summary of what changed and why — no silent edits. If you disagree with a change, you can close your account and request data deletion.

POLICY CONTACT PATHS

Reach Us About Any Legal Matter

Got a question about how we handle your data, or need to request account deletion? Here are the ways to get in touch with our policy team directly — no runaround, just a straight answer.

Live Chat Open the chat widget from any page on mobile or desktop. Ask for the policy team specifically and your query gets routed without delay. Available around the clock so timezone differences never block you.
Email Send your legal or data request to the address shown in your account settings under the help section. We aim to respond within one working day. Attach your registered username so we can locate your records quickly.
Account Settings Panel Inside your account dashboard you can submit a formal data request or flag an inaccuracy. The panel walks you through each step — select the request type, confirm via OTP sent to your registered number, and we process it from there.

Common Questions About Our Legal Policy

Straight answers to the things you actually want to know about your rights, your data, and how captain77 handles legal matters.

We collect your name, email, phone number, and the e-wallet details you link — such as DANA, OVO, or GoPay account identifiers. This information is used for identity verification and processing deposits or withdrawals. We do not request documents beyond what is needed to match your payment profile.

Yes. Go to the account settings panel, select the data export option, and confirm with your OTP. We compile the file and send it to your registered email. Alternatively, contact our policy team via live chat and they will process the request for you.

Once your account is closed, we retain only the minimum records local law requires — typically transaction logs and identity verification snapshots. Everything else is purged. You can ask for specifics by emailing our policy team after closure.

We share transaction data only with the payment processors needed to complete your DANA, OVO, or GoPay deposits and withdrawals. No financial details are sold or shared with advertisers. Our analytics tools see aggregated, anonymised figures only.

We use session cookies for login persistence and performance cookies for page-speed metrics. No third-party advertising cookies run here. You can delete cookies via your browser settings at any time — this logs you out but does not affect your balance or history.

Open your account settings, tap the profile section, and edit the field that needs correction. Changes to your registered name or linked e-wallet require OTP confirmation. If the system blocks the edit, contact live chat and a team member will assist directly.

Use live chat and ask to be routed to the policy team, or send an email from the address listed in your account help section. For formal written requests, include your username and the nature of your query so we can respond accurately within one working day.

No. Access depends on local law and is available only where regulations permit. We do not claim universal availability. If your jurisdiction restricts access, you may not be able to register or log in. We recommend checking applicable local rules before creating an account.

We email a summary of changes to your registered address before any update takes effect. The notification includes what changed and the effective date. If you disagree with a revision, you can close your account and request full data deletion through the steps outlined above.

Before deletion, we ask you to withdraw any remaining balance to your linked DANA, OVO, or GoPay account. Once the wallet reads zero and the withdrawal clears, we proceed with deletion. If you skip this step, our team will contact you to arrange the transfer before finalising.

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